Frequently Asked Questions
Expert answers to common IT and cybersecurity questions for businesses in Lebanon.
Frequently Asked Questions
Answers to the most common questions about our IT services, support, and cloud solutions.
Do you support small and medium businesses?
Yes. Our services are designed specifically for small and medium businesses that need reliable IT without the cost of a full internal IT department.
How fast can we get IT support?
On-site service covers Beirut, Metn, Keserwan and the Tripoli area. Remote support throughout Lebanon is available under a maintenance agreement. We respond to support requests as soon as possible, subject to support hours and the terms of your maintenance agreement. No fixed response or resolution time is guaranteed unless expressly agreed in your maintenance agreement.
Can you migrate our systems to the cloud?
Yes. We handle the full migration process including planning, data transfer, testing, and post-migration support to ensure a smooth transition.
How do you protect our data from cyber threats?
We implement layered security including endpoint protection, firewalls, monitoring, backups, and security best practices to reduce risks and protect your business.
Do you offer backup and disaster recovery?
Yes. We provide backup and disaster recovery planning within the agreed scope. Recovery depends on the environment, available backups and restore testing. No fixed response or resolution time is guaranteed unless expressly agreed in your maintenance agreement.
How do we get started?
Simply contact us for a free consultation. We will assess your current environment and recommend the best solutions for your business.
Support coverage and response terms
Where do you provide on-site service and remote support?
On-site service covers Beirut, Metn, Keserwan and the Tripoli area. Remote support throughout Lebanon is available under a maintenance agreement.
How quickly do you respond to support requests?
We respond to support requests as soon as possible, subject to support hours and the terms of your maintenance agreement. No fixed response or resolution time is guaranteed unless expressly agreed in your maintenance agreement.